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Customer reviews of Clarks Premier Family Car Centre

At Clarks Premier  we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Clarks Premier Family Car Centre

Clarks Premier Family Car Centre
5
4.9

Based on 110 customer reviews

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  • 5

    Brilliant!!!!

    By Scott H on 11 May 2017 | Verified purchase

    Very pleased friendly honest and fair. Lee and Ryan could not of helped any more.


  • 5

    Brilliant service, very nice people.

    By Wendy B on 25 April 2017 | Verified purchase

    I picked a bank holiday to search for a car so not necessarily a good move. However, on telephoning Lee Clark he said he was on his way to his dealership and would see us there. He made us very welcome, left us to look at the car and drive at our leisure, he did not pressurise us at all and we very comfortable dealing with him. His site is clean and all the cars presented in pristine clean condition. He took our very old, but reliable, car off our hands in part exchange and I believe he has given it to a charity, that he does voluntary work for to use as a run around. I was so pleased about that. On picking up the car the next week I met his wife and son in law and they too did a great job of sorting everything for me including transferring private number plates, taxing and were a pleasure to deal with. Not forgetting Dottie, their charming Jack Russell, who must win everyone's heart.


  • 5

    Great family run business

    By Graham S on 23 April 2017 | Verified purchase

    I recently purchased an 08 Mini Clubman from Clarks Premier Family Car Centre. It was a positive and friendly experience with great communication from Lee without feeling pressured. He got a few extra jobs sorted on the car too (Heading across the city to BMW in his lunch break!), so that I could drive the car away on the same day. I would recommend them to anyone looking at purchasing a quality used car from a family run business in the future.


  • 5

    An excellent company to deal with.

    By Gwenda O on 22 April 2017 | Verified purchase

    Bought a BMW X5 from this company. Excellent company to deal with. Did everything they said they would do. Lovely friendly people. No hard sell you are left alone to view the car and let us take it out for a test drive. Would buy from this company again well done Lee for giving such a good service


  • 5

    Excellent service and super nice people!

    By Jennifer S on 10 April 2017 | Verified purchase

    I recently purchased a vehicle from them and after having several bad experiences with other dealers they made me feel much more confident in my purchase. I had sold my existing truck more quickly than expected and needed a truck right away for work. I'm not great with impulse purchases- but they were happy for me to take the truck that evening and didn't make me feel like it was a problem to sort everything after 5 when they should have been closed. They were friendly and helpful and made sure that any concerns I had were addressed. They looked into everything I queried and I'm incredibly happy with the truck I purchased. As a single woman, I didn't feel like I was being pressured or getting ripped off and I think they went above and beyond what was expected to get things sorted for me to get on the road quickly. I would recommend Clarks to anyone who's looking for a used car and wants honest friendly service. Thanks again!


  • 5

    THANKS LEE......NOTHING TOO MUCH TROUBLE

    By Mike L on 10 April 2017 | Verified purchase

    I had obviously read all the reviews on Autotrader before i got in touch with Clarks Premier Family Car Centre, however good as they were, they didn't really do justice to the amazing service I recieved from Lee and Ryan. Was very interested in a Volvo XC70 - and negotiated a price and paid a deposit. I live in North Wales and was about to get the train over to Peterborough when Lee contacted me to say that he had noticed a lack of power in second gear - so would like a few more days to get it sorted. After about a week he contacted me to say that problem still not sorted and was prepared to refund deposit - however I decided to wait......after about £2,000 worth of work on the car Lee got in touch and I arranged to travel over on the train....On my arrival Ryan met me at the Station in the Volvo which I then drove back to Clarks to complete the paperwork etc. Lee then refunded my rail fare - £60. I doubt they have made a penny on this car - BRILLIANT HONEST CUSTOMER SERVICE!!!!


  • 5

    PURCHASE OF A BMW CONVERTIBLE

    By Roberta D on 03 April 2017 | Verified purchase

    I RECENTLY PURCHASED A BMW Z4 FROM CLARKS PREMIER CAR CENTRE. THE CAR IS FABULOUS, THE SALESMAN WAS KNOWLEDGABLY, COUTEOUS AND EFFICIENT. THE CAR CAME WITH AN EXTENSIVE 6 MONTH WARRANTY, WHICH GAVE US PEACE OF MIND - IMPORTANT WHEN BUYING A SECOND HAND VEHICLE. THEY PART EXCHANGED MY CAR AND DID ALL THE NECESSARY PAPERWORK WHILE WE WAITED, WHICH MEANT WE COULD DRIVE AWAY IN OUR NEW CAR ON THE DAY. A VERY PLEASURABLE EXPERIENCE (HELPED BY THE FACT THE SUN WAS SHINING SO WE COULD DRIVE AWAY WITH THE ROOF DOWN!)


  • 5

    Hassle Free Transaction

    By Davina N on 27 March 2017 | Verified purchase

    Bought an X5 from Clarks Premier. Very welcoming, left to look at the car and took it on a test drive with Hayley. Car had all the paperwork/receipts from previous owner for servicing and various routine work carried out on the vehicle. Paid for the car, Lee then sorted tax and change of ownership. Car came with a long MOT and took the option of an extended warranty. I don’t live near Peterborough, so delivery was also arranged. Whole process took less than 2 hours. Moved to the UK recently enough and wish I’d known about this place earlier. Wasted a lot of time at other car dealerships having various experiences. Some places could do with being schooled by how these guys operate! Hassle free transaction at its finest, thanks.

    Reply from Clarks Premier Family Car Centre on 28/03/17

    Davina, thanks for the kind review..we understand that buying a car especially a female on her own can be daunting but we do make the effort to make our customers feel comfortable. enjoy your new car and good luck with the new job... clarks


  • 5

    Excellent, professional and friendly

    By Michael S on 21 March 2017 | Verified purchase

    The service was excellent and professional. There was no hard sales pitch, just a friendly approach. Highly recommend them and will definitely return when we need another car.

    Reply from Clarks Premier Family Car Centre on 22/03/17

    thanks for the review Michael, it was our pleasure meeting you and we hope you enjoy the new car...


  • 5

    Excellent garage and great experience

    By Norma W on 15 March 2017 | Verified purchase

    I found Clarkes Premier Family Car Centre to be a perfect place to buy a car. Everyone I dealt with to be really helpful and buying a car was smooth and trouble free. I would definatly recomend them to anyone looking for a car

    Reply from Clarks Premier Family Car Centre on 22/03/17

    thanks for the kind review Norma, the sun will be out soon so you can get the roof down...